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Case studyMining & resources · Perth, Western Australia

Achieving sustained role alignment across the workforce

A team of colleagues in a meeting.
200%uplift in leader engagement
25%earlier adoption than planned
9 monthsto steady state

Tier 1 Miner, Perth, Western Australia. Launched August 2023, with sustained adoption within 9 months.

The challenge

The responsibilities of the client’s maintenance engineers were not aligned to job descriptions, with significant variance between operating mine sites. This led to pay and role title disputes, friction when transferring engineers between sites, and higher than average turnover. Role inconsistency was also a barrier to realizing the benefits of a new maintenance management system.

Four change programs over the previous five years had failed to solve it. Leader engagement “started strong and fell away quickly”, there was no way to measure progress or pinpoint site barriers, and no leader accountability.

We’re no longer flying blind. Visibility of our leaders’ accountabilities and the insights from activation cycles let us focus where it matters and intervene where it’s needed most.
Change LeadTier 1 Miner

The solution

Using Matae, the program team ran 3 activation cycles that let them:

Measure leader action

Keep leaders engaged across three 3-month activation cycles.

Find where support is needed

Identify the sites and areas that needed help.

Target engagement

Focus engagements where they would have the greatest impact.

Personalize conversations

Reinforce each leader’s accountabilities.

Reach steady state

Transition to steady state in 9 months.

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