1.1 In this Policy:
1.2 This Policy has been prepared in accordance with:
1.3 This Policy applies to AC’s collection and disclosure of your Personal Information (as defined in clause 2.2) when you use any Services or otherwise interact with AC or any of the Websites or Platforms.
1.4 This Policy is intended to describe what information AC collects and/or processes; how AC uses it; and under what circumstances, if any, AC discloses any Personal Information. Please read this Policy before using any Services or before submitting any Personal Information to AC. By using any Services, interacting with AC or submitting any Personal Information to AC, you are accepting the practices described in this Policy.
1.5 AC may in its absolute discretion elect to amend or replace this Policy by uploading a revised version of the Policy on the Websites from time to time. A copy of the most up to date version of this Policy will be made available to view at www.matae.io. Any changes made to this Policy will apply immediately from the date AC uploads the revised Policy to www.matae.io. In addition, AC may, but is not obliged to, notify you by email of any updates to this Policy. AC strongly encourages you to refer to this Policy on an ongoing basis to understand your rights under the Policy. Unless otherwise stated, the most current Policy will apply to all information AC has about you. If you do not agree with the practices outlined in this Policy, you must immediately stop accessing the Services, Websites and Platforms, or from interacting with AC.
2.1 When you use any Services or interact with AC, AC may collect your Personal Information, Sensitive Information and Statistical Information – all of which are defined in clauses 2.2, 2.3 and 2.4 below, respectively.
2.2 Personal Information includes information which identifies a natural person, or by which the person’s identity may be reasonably determined. It may include a person’s full name, mailing or residential address, date of birth, bank account details, signature, credit card details, phone number and email address, as well as well as “personal data” (for the purposes of the GDPR) or Sensitive Information. For the purpose of this Policy, the term Personal Information also includes:
2.3 Sensitive Information includes information (or an opinion) about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices or criminal record, as well as information about an individual’s health, genetic information or biometric information.
2.4 Statistical Information includes the internet protocol (IP) address of your device used to connect to the Services created by AC, time zone setting, language preferences, location data, information about your browser, phone, hardware and software (including your hardware model, operating system version, device memory, advertising or unique application or device identifiers and (potentially) information about your applications installed, battery level, as well as other information which does not identify you personally, but which tracks your usage of the Services or interaction with AC.
3.1 If at any time you supply AC with Personal Information or Sensitive Information about another person, you must ensure that you have written consent from that person to do so, and you must agree to inform that person about AC, this Policy and the fact that AC may use and disclose their Personal Information in accordance with and for the purposes outlined in this Policy.
4.1 AC will not ordinarily collect any Personal Information about you except where you provide it to AC (either directly, or through interacting with any Services), or where it is provided to AC with your authority.
4.2 AC collects Personal Information when you:
4.3 In the event AC receives unsolicited Personal Information about you (ie. where AC has taken no active steps to collect the Personal Information), it will only be collected where:
4.4 Where clause 4.3 does not apply, AC will (as soon as practicable) destroy or de-identify any unsolicited Personal Information that AC receives.
4.5 Where clause 4.3 applies, AC will treat the Personal Information in accordance with the Privacy Act and this Policy.
5.1 AC will collect Personal Information for the purposes set out in clauses 5.2 to 5.4 inclusive. AC will make every reasonable effort to advise you of the specific purposes for which AC is required to collect your Personal Information before that Personal Information is to be collected.
5.2 To provide, develop and improve the Services
You authorise AC to use your Personal Information to:
5.3 To ensure compliance
Additionally, the purposes for which AC will generally collect and use your Personal Information
(for which you authorise AC to do so) will include:
5.4 Marketing and other Communications
AC may send you email marketing communications to:
In doing so, AC will always provide you with the option to unsubscribe from AC’s marketing communications. If you do not want to receive marketing communications from AC, please contact AC through the Websites or by email.
6.1 By accessing any Services or interacting with AC, you consent to the disclosure of your Personal Information in accordance with this Policy.
6.2 AC takes the protection of your Personal Information very seriously. AC will only disclose your Personal Information to its employees, officers, insurers, professional advisers, agents or contractors (including potentially where these parties are based overseas) and insofar as such disclosure is necessary to enable AC to perform its obligations and to act in accordance with this Policy. Such Personal Information will not be disclosed or used other than as specified in this Policy without your express consent, which will be stored in AC’s records.
6.3 AC will not use or disclose your Personal Information for any purpose other than as disclosed in this Policy unless:
6.4 AC may also disclose your Personal Information to other third parties from time to time. Subject to what is permitted by Law, the types of third parties to whom AC may disclose your Personal Information may include:
6.5 Unless otherwise specified in this Policy or as required by Law, you authorise AC to disclose your Personal Information and Statistical Information to third parties:
6.6 you consent to AC disclosing Statistical Information to third parties including, without limitation, to analytics companies and AC’s business partners, to help AC understand usage patterns, to assist in providing any Services and product development and for advertising purposes (subject to what is permitted by Law).
6.7 AC may from time to time disclose your Personal Information to overseas entities who may not be bound by Australian Law. Where AC discloses your Personal Information to overseas recipients, AC will make every reasonable effort in the circumstances to ensure that the overseas recipients comply with this Policy and any applicable Australian Law concerning the protection of Personal Information, unless:
7.1 If you continue to access or use any Services, you agree to AC’s use of tracking technologies, referred to as cookies, to track and record your usage. Cookies are text files placed on your computer or compatible device to collect standard internet log information and visitor behaviour information.
7.3 You may control the technical information AC collects, including through your browser or device settings. In doing so, you:
8.1 AC will comply with the principles of data protection (including as set out in the GDPR) for the purpose of fairness, transparency and lawful data collection and use.
8.2 AC will process Personal Information as a processor and/or, to the extent relevant, as a controller (as those terms are defined in the GDPR).
8.3 AC must have a legal basis to process Personal Information which it collects. AC relies on several legal bases to process Personal Information in accordance with this Policy, including:
8.4 AC will only process any Personal Information that is considered Sensitive Information if the person expressly consents to it being provided to it being provided to AC.
8.5 Where a person has (directly or indirectly) provided consent to AC processing their Personal Information, the consent may be withdrawn at any time with future effect – i.e. the withdrawal of consent does not affect the lawfulness of processing based on the consent before its withdrawal. If consent is withdrawn, AC will only continue processing the person’s Personal Information where AC is permitted or obliged to do so by Law (including under the GDPR).
9.1 This clause 8 sets out the rights you have in relation to how your Personal Information is obtained and used.
9.2 Except as otherwise provided by Law, you have the following rights in connection with your Personal Information we have collected:
9.3 You are encouraged to contact AC at any time if you wish to exercise your rights in relation to this Policy. AC reserves the right to request you verify your identity before AC acts on any request made by you.
10.1 AC implements a variety of security measures to maintain the safety of your Personal Information. Your Personal Information is held on our company servers located in Australia (as determined by AC from time to time) in a controlled, secure environment where it is protected from unauthorised access, use or disclosure.
10.2 AC's servers may at times be located overseas in countries which are not bound by the Privacy Act, and you hereby expressly consent to the disclosure of your Personal Information to overseas recipients. In doing so, you agree that AC is not obliged to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information.
11.1 AC will use all reasonable efforts to keep secure your Personal Information, Statistical Information and all other information that you transmit to AC through your use of any Services, your interaction with AC or otherwise. AC will take all reasonable care to protect and prevent unauthorised access to, or modification and disclosure of, your Personal Information.
11.2 Notwithstanding clause 11.1 above, you acknowledge the internet is inherently insecure and no data transmission online can be guaranteed as fully secure. Accordingly, AC cannot guarantee or warrant the security of any information (including Personal Information) you provide through your use of any Services. You understand that any Personal Information you provide to us is done so at your own risk.
11.3 If AC becomes aware of a breach of security in relation to your Personal Information, AC will immediately use all reasonable endeavours to take action to remedy the security breach, in order to limit the risk caused by unauthorised access to, or unauthorised disclosure of, your Personal Information before any serious harm is suffered as a result of the breach.
11.4 If AC becomes aware of a breach of security, and a third party has, without authorisation:
11.5 If AC becomes aware of a Data Breach in which your Personal Information is lost, and AC has reasonable grounds to believe that:
Then AC will notify you and the OAIC with the details of the Data Breach, including details of how AC believes the Data Breach has occurred and to what Personal Information such Data Breach relates, and the steps that you can take in response to the Data Breach.
11.6 You acknowledge and understand that if you access any Services from outside Australia, other entities including, potentially, foreign governments, may collect, use and disclose your Personal Information in ways which differ from this Policy and the Laws of Australia, and that AC will in such circumstances have no control over such collection of your Personal Information (and are not liable in relation to such collection).
12.1 You consent to AC retaining your Personal Information for as long as necessary to fulfil the purposes for which AC has collected it, including in order to satisfy any Law.
12.2 To determine the appropriate retention period for Personal Information, AC will consider the amount, nature and sensitivity of the Personal Information collected from you, the potential risk of unauthorised use or disclosure of your Personal Information, the purposes for which AC processes the Personal Information and whether AC can achieve those purposes through other means. AC will also at all times have regard to the applicable legal requirements under the Privacy Act (as applicable).
13.1 Where AC provides your Personal Information to third parties in accordance with this Policy, you acknowledge and agree that:
13.2 If AC discloses Personal Information to a third party, AC will always act to protect it in accordance with this Policy. However, you agree that AC will not be liable for any Loss or liability which may be incurred as a result of, or in connection with, or in relation to any use of your Personal Information by a third party to whom AC validly disclosed the Personal Information (and you agree to make no claim against AC in that regard).
14.1 If you believe that the privacy of your Personal Information has been compromised or that your Personal Information has not been used in accordance with this Policy, you should contact AC as soon as possible using the means on the Websites or Platforms (as applicable) or at:
If you do not receive a satisfactory response from AC, or you believe that AC has not handled your complaint satisfactorily, you may wish to refer your complaint to the Office of the Australian Information Commissioner at:
Address: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992