Matae Client Services

Change experts. Unique skill-sets. Change + Tech + AI.

Matae North America (MNA) Client Services brings senior change practitioners to your most important transformations – combining decades of program experience with the technology and AI capabilities to help you mobilize, grow capability and execute at speed.

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Matae North America service offerings

Matae Technology Enablement

Expert enablement consultants guide your Matae implementation. Define your Matae enabled new ways of working, playbooks, change plan for the change team, success measures and stakeholder engagements.

Change Capability Build

A strategic assessment, target-state design and phased roadmap to help your business rapidly build change management capability. Plus consulting support from senior change leaders who have travelled the path before.

Change Management AI Vision & Roadmap

Unleash the potential of AI for your Change Management practice. Catalogue your change management data and knowledge assets, reimagine your workflows with AI and understand your technology capabilities and what's possible with our experts.

Change Management Resourcing

End-to-end change management delivery by experienced practitioners using proven methods and AI-enabled execution with Matae.

Change consulting

Our end-to-end change consulting capability – senior leaders, proven methods and AI-enabled delivery – organised around four capability areas that map to the transformation lifecycle:

Why engage Matae client services?

Senior change leaders

You work with experienced practitioners – not junior consultants learning on your program. Our team bring deep change management, technology and AI subject matter expertise. The unique combination of skill-sets you need.

AI-native delivery

We deliver with the Matae Change Workspace and Sherpa AI at our side — agentic workflows handle the low-value admin, so our consultants focus on the work that drives outcomes.

Outcome orientated

Every engagement is anchored to a defined value opportunity with KPIs and metrics agreed up front. We measure value delivered, not activities completed.

Flexible, platform agnostic

Accelerate the value of your Matae platform, or operate independently of it. Our methods, frameworks and senior expertise work with the tooling and operating model you already have in place.

Capability build-in, not lock-In

We can deliver, co-deliver or hand capability over to your internal team. The goal is a change practice that outlasts the engagement.

Questions? 
We’re glad you asked.

What is Matae Client Services?

Matae Client Services is the consulting practice of Matae North America (MNA). We bring senior change leaders, proven methods and the AI-native Matae Change Workspace to help clients assess change maturity, design value realisation and execute change management end-to-end.

Do we need to be a Matae platform customer to engage Client Services?

No. Our consultants can accelerate the value of the Matae Change Workspace, or operate independently of it – supporting your existing tooling and operating model.

How is Matae different from traditional change consultancies?

Three differences. First, you get senior practitioners, not junior consultants. Second, we deliver with the AI-native Matae Change Workspace and Sherpa – so AI does the low-value admin and our consultants focus on the human work. Third, every engagement is anchored to measurable value, not billable hours.

What kinds of engagements does MNA take on?

From focused Change Maturity Assessments and Value Realization Measurement Design through to full-scope change consulting – Assess & Diagnose, Design & Enable, Measure & Sustain and Build Internal Capability. Engagements run across life sciences, energy, manufacturing, financial services, technology, the public sector and other regulated industries.

How do you measure the success of a Client Services engagement?

Every engagement is anchored to a defined value opportunity, with KPIs, leading indicators and adoption metrics agreed up front. We design the measurement model, instrument the program and report on benefits realised – not just activities completed.

Who delivers the work?

Senior MNA change leaders with deep program experience, supported as needed by specialists in measurement, technology and capability development. We do not staff engagements with junior consultants.

How do we get started?

Most engagements begin with a short scoping conversation followed by a Current State Assessment. From there we agree the Future State Definition and Roadmap, and shape the engagement around the value opportunity and the pace of change your organisation can absorb. Contact us to book a discovery call.

Ready to elevate your change practice?

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Change experts. Unique skill-sets. Change + Tech + AI.

Matae North America service offerings

Change consulting

Assess & Diagnose

Design & Enable

Measure & Sustain

Build internal Capability